Ryan Foley
Technical Manager @Bells It Support
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WORK HISTORY
Technical Manager @Bells It Support
London, GB
Direct line management for the Technical Team, Web Development Team & Cyber Security Teams of Bells IT Support. Reporting to the MD.
EDUCATION
City & Guilds
Advanced Level 5 Diploma In ICT Professional Competence, ICT, Professional Conduct
City & Guilds
Advanced Level 5 Apprenticeship in IT Software Web & Telecoms Professionals, Business Information Technology
The Westlands School
A-Level & GCSE's, ICT & Telecoms
Amenda Employee Training
Management & Supervision, Operational Management
The Westlands School
National Diploma in Information Technology, IT, Computer Science, Web Developemnt, IT Support, Life Cycle-Management
City & Guilds
Designing and Creating Advanced Websites, Web Development
City & Guilds
Advanced Certificate in ICT Systems & Priniciples, Information Technology
The Westlands School
BTEC 1st IT Diploma, Information Technology
University of Kent
Bachelor's Degree, Computer Science (Networks)
City & Guilds
Level 3 SQL Administrator, Data Modeling/Warehousing and Database Administration
ABOUT RYAN FOLEY
With a steadfast commitment to professional growth and knowledge sharing, Ryan is dedicated to advancing their skills in the IT industry while mentoring and supporting fellow professionals.A proven leader with extensive experience as a Head of Department, they excel at achieving targets and managing projects and teams to successful completion. Their expertise includes line management, time management, HR and staff oversight, adherence to company policies, KPI tracking, and handling leave requests.As a passionate and highly motivated IT professional, they bring over 15 years of hands-on experience across 1st, 2nd, and 3rd Line Support. Their comprehensive skill set spans IT management, project delivery, and technical support. Proficient in Agile, ITIL, and PRINCE2 methodologies, they have successfully managed IT teams and driven projects to completion.Additionally, they are an accomplished PHP full-stack developer with over a decade of web development experience.Core Skills and Expertise• IT Leadership & Management: Business continuity planning (BCP), IT team management, support tracking, and staff training• Technical Support: Microsoft 365, Entra, Azure, Intune, Windows desktop and server support, Active Directory, Exchange (2003–M365), telephone systems (Avaya, PBX,4Com, CallSwitchOne), remote desktop, and support ticketing systems• Cybersecurity: Data security, backups, CSRA, and general IT security practices• Networking: Cisco technologies and networking fundamentals• IT Training: Expertise in Microsoft products, front-end databases, and general IT training• Project Management: Agile, ITIL, PRINCE2 methodologies, and KPI-driven project oversightWeb Development Experience• Programming Languages: PHP, JavaScript (and jQuery), SQL, MySQL, HTML/XHTML/HTML5, CSS• Web Design & Development: ASP.NET, CMS platforms, cloud computing integration• Database Management: MySQL, SQL, and SQL DeveloperOther Relevant Skills• Head of Department and Line Manager roles• Project and business management• Management & Organisations Level 4 certification• Level 3 Supervisor TrainingWith a professional career starting at 16, they have continually expanded their expertise in IT support, management, and web development. Their dedication to staying at the forefront of technology ensures they consistently deliver value and innovation in every role.
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