Ryan Faggioni

About Ryan Faggioni

As a strategic executive and transformative leader, I have dedicated over 15 years to building a culture of continuous improvement, making learning content relevant, prioritizing ROI, and leveraging technology to enhance engagement and retention. My journey has been marked by significant achievements in employee effectiveness, customer satisfaction, and topline results.As Vice President of Sales Enablement & Training at Redfin, I fostered a culture of continuous learning and high performance. Leading a team of 66, I developed and executed learning and development initiatives that directly supported profitability and customer success. I enhanced the professional capabilities of the brokerage sales team, reducing time-to-competency from six to two months and expediting leader ramp-up periods from six months to 90 days.At Samsung Electronics America, I spearheaded global sales learning and revenue enablement initiatives for the Mobile division. Managing a team of 55, I developed sales content for over 2,700 internal employees and external field partners across 16 distribution channels. My efforts enhanced customer success and preserved $1.5 million in revenue through a consumer switch-prevention campaign strategy.During my time at Oyo Hotels, Inc, as Director of Revenue Enablement & Training, I propelled organizational development and growth amid rapid scaling. Leading a team of 29, I implemented strategies that increased annualized revenue by 41% and boosted customer satisfaction ratings by 22% over six months.At Sprint, as the Head of Sales Excellence, I identified sales team performance gaps and implemented training solutions that improved sales results by 12%. My role involved directing the development of training programs and resources for a diverse group of internal business partners.My career began at Verizon Wireless, where I served as the Regional Manager of Sales Learning & Development. I led the design and execution of the learning roadmap for various teams, significantly reducing delivery costs and enriching the professional capabilities of nearly 1,800 employees in 90 locations.With a Master\'s degree in Organizational Leadership, a Bachelor\'s degree, and multiple certifications in business strategy and change management, I am well-equipped to continue driving transformational change and achieving exceptional business results.

Experience

1. Director of Business Strategy, Walmart Fulfillment (Engagement, Enablement & Sales Onboarding)

   Walmart

   Oct 2024 — Present · Seattle, WA, US

   In this newly created role within Walmart e-commerce, my team is responsible for the strategy creation and execution of white glove partner onboarding, ongoing sales enablement, and driving revenue activation for thousands of Marketplace sellers utilizing Walmarts distribution and order fulfillment capabilities.

Education

• Trevecca Nazarene University

  Master of Organizational Leadership

• Middle Tennessee State University (MTSU)

  Bachelor of Science, Aerospace

Skills

• Pro-Active Leader
• Team Leadership
• Sales Process
• Sales Operations
• Customer Retention
• Direct Sales
• Customer Service
• Salesforce.com
• Emerging Leaders
• Employee Training
• Sales
• Process Scheduler
• Telecommunications
• Critical Thinking
• Sales Presentations
• Sales&Marketing
• Cellular Communications
• Quotas
• Inventory Management
• Coaching
• Call Centers
• Business Development
• Sales Management
• Solution Selling
• Recruiting
• M2m
• Management
• Team Building
• Hiring
• Retail Sales
• Marketing
• Cold Calling
• Account Management
• Customer Experience
• Project Management Training
• Contract Negotiation
• Selling
• Retail
• B2b
• Customer Satisfaction