Ryan Fackler

About Ryan Fackler

I\'m a tech enthusiast with a passion for solving problems, driving innovation, and helping customers achieve their goals. With a background in scaling customer segmentations, program management, and strategic planning I thrive in dynamic and fast-paced environments where I can make a tangible impact.Throughout my career, I\'ve led teams and successfully delivered complex projects. I pride myself on my ability to foster collaboration, inspire customers to leverage new technology, and ensure project milestones are met. My knack for problem-solving enables me to tackle challenges head-on and find innovative solutions that drive business growth. By combining my technical customer experience with a business mindset, I excel in aligning technology initiatives with strategic goals to maximize ROI.

Experience

1. Customer Success Team Lead

   Adobe

   Feb 2025 — Present · New York, NY, US

   Hired and mentored a team of eight contractors to complete full-cycle commercial sales motions and post-sales support of a book of business totaling $9 million in Annual Recurring Revenue across Media and Entertainment, Brand, and Agency verBcals• Launched a campaign with product markeBng and engineering teams to upgrade 1200 accounts, o[en with technical complexity, to a new Frame.io product (V4) leading to a 83% adopBon percentage in a 12-month period

Education

• Azusa Pacific University

  Bachelor of Arts (B.A.), Interpersonal and Organizational Communication

• Harvard Extension School

  Graduate Certificate, Organizational Behavior Studies

  2016 — 2018

Skills

• Management
• Writing
• Communication
• Social Networking
• Powerpoint
• Microsoft Excel
• Training
• Microsoft Word
• Leadership
• Public Speaking
• Social Media
• Fundraising
• Teamwork
• Marketing
• Event Planning
• Teaching
• Time Management
• Community Outreach
• Research
• Customer Service
• Microsoft Office
• Sales