Ryan Everts

About Ryan Everts

Senior Engagement Manager with 10+ years of experience driving Agile software delivery within SaaS environments. PMP and CSP-SM certified, with a proven ability to lead cross-functional teams, manage full SDLC programs, and align project execution with strategic business goals. Adept at using performance tracking tools to support data-driven decision-making and executive-level reporting, with a strong background in stakeholder engagement and the successful delivery of complex enterprise solutions.

Experience

1. Senior Customer Success Manager

   ServiceNow

   Nov 2025 — Present

   Lead high-performing teams in managing enterprise ServiceNow portfolios, ensuring platform roadmaps are strategically aligned with business objectives to drive long-term value.• Support development of data-centric success plans and QBRs, utilizing quantitative analysis to track milestones and pivot strategies for account growth.• Drive cross-functional collaboration across Product, Sales, and Support teams to navigate technical risks and ensure consistent, high-quality service delivery for enterprise clients.• Integrate AI-powered workflows and automated insights to scale innovation across the customer lifecycle.

Education

• University of California, Santa Barbara

  Bachelor's Degree

Skills

• Program Management
• Recruiting
• Interviews
• Project Planning
• Staff Development
• Teaching
• Community Outreach
• Leadership
• Training
• Policy
• Timeline Management
• Microsoft Word
• Resume Writing
• Team Leadership
• Project Management
• Program Development
• Access
• Java
• Microsoft Excel
• Powerpoint
• Software Documentation
• User Experience
• Case Management
• Nonprofits
• Social Services
• Case Managment
• Development Tools
• Microsoft Office
• Customer Service
• Program Evaluation
• Marketing
• Business Process Improvement
• Budget Management
• Coaching