Ryane Rottinghaus
Customer Experience- Cincinnati Market
- Role
- Customer Experience Manager at altafiber
- Location
- Covington, KY, US
- LinkedIn followers
- 500 followers
About Ryane Rottinghaus
Experienced Training Manager with a demonstrated history of working in the telecommunications industry. Skilled in Customer Relationship Management (CRM), Management, Account Management, Direct Sales, and Wireless Technologies. Strong sales professional graduated from Indiana Wesleyan University.
Experience
Customer Experience Manager
Jul 2021 — Present · Cincinnati, OH, US
Collaborate with a team to provide excellent customer experiences, ensuring customer satisfaction and retention. Develop and implement strategies to enhance the customer journey and engagement throughout the customer lifecycle. Collaborate with cross-functional teams to address customer needs, resolve issues, and improve overall customer satisfaction. Analyze customer feedback and data to identify trends and make data-driven recommendations for process improvements. Implement customer-centric initiatives and programs to enhance customer loyalty and drive customer advocacy. Foster a customer-centric culture within the organization through training, coaching, and communication.
Education
Indiana Wesleyan University
Associate of Science - AS, Communication and Media Studies
University of Cincinnati
Communications
2001 — 2005
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