Ryan Donovan
Scrum Master I at M&T Bank
- Role
- Scrum Master i at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Ryan Donovan
Project Manager with 14 years of leadership experience. Detail-oriented and…
Experience
Scrum Master i
Dec 2024 — Present · Buffalo, NY, US
Education
ITT Technical Institute
Associate
1997 — 1999
Iroquois Central
High School
1991 — 1995
Skills
- Operations Management
- Performance Management
- Crm
- Customer Experience
- Software Documentation
- Process Improvement
- Call Centers
- Microsoft Office
- Sales
- Avaya
- Coaching
- Leadership
- Customer Service
- Team Building
- Management
- Vendor Management
- Technical Support
- Business Analysis
- Call Center
- Forecasting
- Networking
- Computer Hardware
- Strategy
- Voip
- Project Planning
- Project Management
- Microsoft Excel
- Cross-Functional Team Leadership
- Team Leadership
- Access
- Workforce Management
- Broadband
- Troubleshooting
- Telecommunications
- Analysis
- Wireless
- Training
- Customer Satisfaction
- Call Center Development
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