Ryan Ditzel
Software Engineer | Customer Service | Auto Enthusiast
- Role
- Technical Solutions Engineer at Wherewolf
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Ryan Ditzel
As a Technical Solutions Engineer at Wherewolf, brings over a year of experience designing, developing, and maintaining data-driven applications using JavaScript and JSON. Collaborates with cross-functional teams to create robust, scalable solutions tailored to client requirements. Focused on delivering production-ready code that ensures seamless user experiences and high-quality results. Previous experience includes a Solutions Engineer role at Triple Whale, where contributions involved enhancing internal tools with TypeScript and React and streamlining issue resolution through advanced data analysis. Passionate about crafting innovative software solutions and enabling organizational success through technical expertise and client-focused problem-solving.
Experience
Technical Solutions Engineer
Sep 2023 — Present · Denver, CO, US
Partnering with small businesses to design, develop, and implement tailored, guest-facing web-based liability waiver forms using TypeScript and JSON. Customize scalable features to meet each small business’s needs, thereby improving product adaptation.Design and code client-facing self-configuration tools and features within the product to expand functionality using TypeScript and asynchronous functions.Create automated triggers using JSON that ping existing third-party APIs to pull in booking data.Collaborate with sales, product, and customer success teams to identify client needs, recommend solutions, and deliverseamless integrations.Conduct onboarding sessions and lead client training to ensure effective use of applications for data collection,management, and analytics.Providing ongoing client support services and technical consultation through Zendesk, resolving complex customer inquiries quickly and effectively.Create internal Zendesk help articles for Wherewolf staff and new hire training that documents important releaseinformation. Write client-facing Zendesk guides that teach how to configure different aspects of the product.
Education
General Assembly
Software Development Certificate of Completion, Computer Software Engineering
Skills
- Microsoft Powerpoint
- Customer Retention
- Customer Service
- Customer Satisfaction
- Microsoft Word
- Microsoft Office
- Leadership
- Microsoft Excel
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