Ryan Creighton

WORK HISTORY

EDUCATION

SKILLS

ABOUT RYAN CREIGHTON

Ryan has 24 years of outsourcing experience, with 19 years working in the BPO industry on both client and supplier side. In his current role of Senior Vice President, Client Solutions, Ryan runs the TP UK & I client services team for government services, leading on the client and commercial requirements, along with delivery of continuous improvement and innovation.Key skills include: Business Process Outsourcing, Customer Relationship Management, Omni channel, Customer Satisfaction, Contact Centers and Strategic Team Management. Currently manages relationships up to Executive / C-suite level within his client portfolio.Ryan has had responsibility for delivering contact centre strategy and visioning within the public and commercial sectors, including experience of leading thousands of FTE delivering for government services.He has a hugely adaptable skill set having successfully delivered large scale operations and client services across various verticals including Government, Healthcare (NHS), Covid response, retail, travel, and financial services.Ryan has had budget responsibility for delivery of up to £100 million in revenue per annum.As a business owner Ryan has supported the rapid ramp up and down of thousands of FTE, leveraging an eco system approach to ensure efficient delivery for the end client whilst supporting ongoing innovation and change.Ryan has farming responsibility for his client portfolio, with a focus on harnessing AI to drive efficiencies and improve citizen experiences.Experienced in delivering targeted retention and conversion activities to maximise the value of customer bases delivering significant improvements in business performance and cost per contact.Extensive transformation experience, including delivering omni-channel contact centre solutions, bringing a digital by default customer experience. This includes leading on the set up of an online registration and booking system, successfully moving to 90% of registrations and 70% of bookings being made online, leading to millions of pounds of savings within the NHS.