Ryan Cowie

Enterprise Service Manager @Amazon Web Services (AWS)

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2022 — Present

Enterprise Service Manager @Amazon Web Services (AWS)

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EDUCATION

2002 — 2006

Loughborough University

BSc, Information Management and Computing

SKILLS

Incident ManagementData CenterManagement ConsultingIT OutsourcingGovernanceService ManagementComputer HardwareService DeskMicrosoft TechnologiesServersCrmItilIT Service ManagementAccount ManagementChange ManagementKnowledge ManagementNetworkingSlaItil CertifiedSqlService DesignService ImprovementTransition ManagementStrategyInformation TechnologyPre-SalesManagementService Delivery

ABOUT RYAN COWIE

Director of IT Services to multiple large, global customers across public and private sectors, with around 15 years of experience. Primarily responsible for leading large teams of IT professionals and developing partner-level relationships with customers at \"C\" level to achieve growth in the portfolio of contractual and professional services delivered to customers and continually improving customer satisfaction.Develops strategies with customers to ensure that the services delivered remain relevant and underpin the customer\'s strategy, supporting the move to digital, modern and cloud-enabled IT services. Champions the adoption of leaner and more agile operating and programme methodologies. Identified opportunities for business development and leads complex contractual negotiations for new and expanded services. Manages complex and large PnLs (£50m+) across contractual and professional services.Qualified ITIL Expert, with expertise in Risk Management, agile, PRINCE II and TOGAF. Leads diverse teams of direct and indirect reports (300+) both in the UK and globally.

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Ryan Cowie — Enterprise Service Manager at Amazon Web Services (AWS) in London, GB | Unifers