Ryan C.

Web Development Engineer @Kount, An Equifax Company

Kount is trust and safety technology. They use data-driven decisions, advanced machine learning, and decades of experience to overcome the challenges that commonly plague today’s growing businesses.Key Achievements and Responsibilities • Develop, customize, and maintain branded templates for Zendesk Guide, Help Centers, and other Zendesk components. • Ensure designs are responsive, accessible, and adhere to modern UI/UX standards. • Write clean, efficient, and reusable code using HTML, CSS, SASS, TypeScript/JavaScript, Handlebars, and Vue.js. • Integrate with the Zendesk API and implement custom scripts for dynamic content rendering. • Collaborate with design teams to create templates that align with multiple brand identities. • Maintain a scalable and modular approach for managing templates across multiple brands within the organization. • Provide technical expertise and recommendations during planning sessions. • Create and maintain detailed documentation for custom templates, components, and scripts.