Ryan Brummond
CX & EX Transformation Leader | AI-Driven Digital Solution Strategies | Delivering Results for Global Enterprises | CX Sales, Account Management and Solution Design
- Role
- Vice President, Cx & Contact Center Solutions at Etech Global Services
- Location
- Bennington, NE, US
- LinkedIn followers
- 500 followers
About Ryan Brummond
I\'ve been collaborating with organizations to refine customer service operations by leveraging vendor contracts, strategic account management, and tailored solutions. As a consultant, the focus is on aligning service strategies with business objectives to enhance efficiency, improve customer satisfaction, and address unique client needs. Previous leadership roles at Transcom and Qualfon provided over four years of experience in business reviews, client relationship management, and customer-centric solutions. This expertise enables the delivery of strategies that drive retention, loyalty, and measurable success across diverse industries.
Experience
Vice President, Cx & Contact Center Solutions
Feb 2026 — Present
Driving new business acquisition across Etech’s contact center outsourcing and customerexperience solutions, as well as ETS Labs’ QEval quality monitoring and success solutions.
Education
South Dakota State University
Bachelor of Science, Journalism and Communications
1996 — 2000
Skills
- Ivr
- Lead Generation
- Vendor Management
- Customer Acquisition
- Workforce Management
- Management
- Bpo
- Multi-Channel Marketing
- Salesforce.com
- Saas
- Contact Centers
- Executive Management
- Solution Selling
- Sales Process
- Call Center
- Inbound Marketing
- Leadership
- Customer Satisfaction
- Call Center Development
- New Business Development
- P&L Management
- Strategy
- E-Commerce
- International Sales
- Offshoring
- Sales Operations
- Customer Retention
- Professional Services
- Sales Management
- Crm
- Telemarketing
- Business Development
- Call Centers
- Strategic Partnerships
- Customer Experience
- Selling
- Start-Ups
- B2b
- Direct Marketing
- Outsourcing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.