Ryan Birch
Consultant Ii - Modern Desktop @Insight
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WORK HISTORY
Consultant Ii - Modern Desktop @Insight
Calgary, AB, CA
Implement and support Azure Virtual Desktop and Windows 365 environments based on established architectural designsProvide advanced troubleshooting and operational support for Azure‑hosted infrastructure and end‑user computing platformsWork closely with solution architects to operationalize designs and improve reliability, security, and supportabilitySupport Microsoft 365, identity, and endpoint security solutions, including Microsoft Defender for Endpoint
EDUCATION
CDI College of Business and Technology
Network Technician - Diploma, MCSE Windows NT4
SKILLS
ABOUT RYAN BIRCH
I’m a customer‑focused IT professional with over two decades of experience across a wide range of technologies and computing environments. Over the past several years, my work has been almost entirely focused on Microsoft Cloud solutions, with a strong specialization in Azure Virtual Desktop (AVD), alongside Windows 365 and Microsoft Azure.My background includes extensive experience implementing and supporting cloud and on‑prem infrastructure, corporate messaging and collaboration platforms, identity services, endpoint management, and end‑user computing solutions. Today, I primarily work on implementing, operating, and supporting cloud environments built from established architectural designs, ensuring they are stable, secure, and usable in real‑world scenarios.I bring a methodical approach to troubleshooting, strong analytical skills, and clear written and verbal communication to every engagement. I genuinely enjoy working with people and take pride in solving technical problems in a way that reduces friction and builds trust.
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