Ryan Bernardino
Contact Center Manager @SAHARA Las Vegas
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WORK HISTORY
Contact Center Manager @SAHARA Las Vegas
Las Vegas, NV, US
Oversees all aspects of the Contact Center department which comprises of PBX and Casino Marketing operations. Recruiting, payroll, analytics, projects, training and creation of policies and procedures. In addition to overseeing the Contact Center, also assists in Channel Distribution and Revenue Operations. Involved in overseeing and managing all OTA-Wholesale connections, creation of all rate codes for all channels, controlling rates and hotel inventory. Also serves as a subject matter expert in hotel systems such as but not limited to Opera, Valhalla, Delphi, EZYield and Starwood Revenue Optimization System.
EDUCATION
Neil Mcneil High School
High School Diploma, High School
De La Salle University
Bachelor of Arts degree, Major in Political Science, Minor in Governance
SKILLS
ABOUT RYAN BERNARDINO
QUALIFICATIONS SUMMARY Highly personable and motivated Customer Service…
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