Ryan Smith
Senior Director, Wireless Products @ Comcast
- Role
- Senior Director, Wireless Products at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Ryan Smith
Creating simple and logical digital customer experiences. Current owner of the Xfinity digital billing and troubleshooting experiences across web, iOS and Android app, chat, and IVR channels. Previously spent time owning billing and payments experiences for Xfinity Mobile, along with other service journeys. Led updates to the Xfinity Mobile public offering, as well as the transition to the new billing platform. Specialties: product management, human centered design, usability, accessibility, user research, billing, payments, service journey, existing customer experience, JIRA, product leadership, product strategy, empowering the user, promoting digital solutions, storytelling, experimentation, agile development and delivery, A/B testing, roadmap management and prioritization.
Experience
Senior Director, Wireless Products
Jun 2023 — Present
Driving strategy and quality delivery of Xfinity Mobile plan updates, and new experiences
Education
Arcadia University
MBA, International Business
2009 — 2010
Pennsylvania State University, State College PA
Bachelor of Arts, American Studies
2001 — 2005
Skills
- Marketing
- Databases
- Process Improvement
- Management
- Analysis
- Project Management
- Software Development Life Cycle (Sdlc)
- Requirements Gathering
- Insurance
- Agile Project Management
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