Ryan Chin
Senior Digital Product Manager | Technical Product Leader | E-commerce & Consumer Products | Building Products from 0-1
- Role
- Senior Digital Product Manager at T-Mobile
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ryan Chin
Senior Product Manager with 20+ years leading high-impact digital products at enterprise scale (T-Mobile, Microsoft, Philips) and as a solo founder. Proven track record of driving dramatic business results: 175% conversion lift (8% → 22%), 200% revenue growth, and products reaching 80M+ users. Combines strategic product leadership with hands-on technical capabilities - currently building AI-accelerated SaaS products (Next.js, Supabase, Ruby on Rails) as side ventures. Expert at translating complex business goals into user-centric experiences through data-driven roadmaps, rapid experimentation, and cross-functional team leadership.
Experience
Senior Digital Product Manager
Sep 2016 — Present · Bellevue, WA, US
Spearheaded a ground-up redesign of customer purchase paths on the My.T-Mobile website and app, increasing the conversion rate by 175%(from 8% to 22%)- Drove a 17% improvement in clickthrough rate for T-Mobile.com search results, enabling over 1 million additional users annually to find their desired information- Simplified the digital experience for purchasing mobile data passes, resulting in a 200% increase in daily online sales (from to Architected and launched a scalable platform for third-party partner service integration, dramatically reducing partner onboarding time from months to under two weeks- Owned the end-to-end digital customer experience for the flagship \"Netflix On Us\" promotion, doubling the digital channel\'s share of sign-ups- Led cross-functional teams of engineers, designers, and marketers to define product strategy and deliver data-driven optimizations across T-Mobile’s digital properties- Recent work in cybersecurity transformation, though my primary focus remains digital product innovation.
Education
Seattle University
MBA, Business Administration
2007 — 2008
UW Foster School of Business
Bachelors, Information Systems
1995 — 1999
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