Ryan Winson
Complaints Manager @Tide
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WORK HISTORY
Complaints Manager @Tide
Managing a Complaints Department spread across UK, Bulgaria and India. It is my responsibility to create and maintain up to date policies and procedures in line with any emerging regulation for UK and German complaints. In this role, I pride myself on driving high performance and consistently meeting and exceeding external and internal metrics.I own reporting responsibilities to various senior stakeholders including CEO & CRO. As well as this, I manage the relationship between Tide and ClearBank in relation to all things complaints related. Alongside managing the Complaints Department, I regularly lead on cross company projects in order to drive improvements of the member (customer) journey. My commitment lies in driving growth, fostering excellence, and playing my part to propel Tide to new heights.
ABOUT RYAN WINSON
Experienced Complaints Manager currently working within the Financial Services sector. I have experience in leading complaints teams and departments, meeting SLAs and enhancing the customer journey. I have a keen eye for detail and a deep understanding of regulatory compliance. I am passionate about every customer\'s concern being addressed promptly and fairly. I am experienced in leading and mentoring several teams of professionals to achieve high performance targets. As part of this, we work on numerous projects focused on: reducing complaint volumes, root cause analysis, starting complaints functions in areas of new business (Germany). I have created extensive complaints processes from the ground up. I have also built complaints teams and provided them with the skills and knowledge to allow the team to function seamlessly. These teams I have built have been UK based and also overseas.
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