Ryan Weaver

About Ryan Weaver

I am a data-driven professional passionate about turning complex datasets into actionable insights that drive business success. Currently, I serve as a Data Scientist at Mutual of Omaha, specializing in supporting Policy Owner Services for Life, Health, and Annuity insurance products. My work focuses on critical areas such as budget management, customer retention, and workforce optimization—delivering data solutions that improve processes, decision-making, and customer satisfaction.With extensive experience in analytics, business intelligence, and workforce management, I thrive in dynamic environments. I excel in designing innovative reporting solutions, automating processes, and collaborating with cross-functional teams to streamline operations. My expertise spans tools like Python, SQL (Teradata, SQL Server, Oracle), and BI platforms, as well as a deep understanding of call center and workforce analytics.Key accomplishments in my career include- Building predictive models to optimize staffing, resource allocation, and customer retention strategies- Leading data-driven enhancements to call flow systems, integrating measurement plans for project validation- Developing automated processes that proactively identify inefficiencies and drive continuous improvement.I am passionate about leveraging advanced analytics to solve complex problems, communicate insights to stakeholders of all technical levels, and create scalable, impactful solutions. Whether forecasting, process automation, or workforce planning, I aim to make data accessible, insightful, and actionable.Specialties: Data analytics and forecasting, Leveraging technologies, Workforce Management Systems (NICE, Aspect, Calabrio, Genesys), Long-term workforce planning, Reporting, SQL (Teradata, SQL Server, Snowflake, and Oracle), Python Data Analysis, Process Automation/Improvement

Experience

1. Data Scientist

   Mutual of Omaha

   Nov 2024 — Present · Omaha, NE, US

   As a Data Scientist at Mutual of Omaha, I specialize in delivering analytical insights and data-driven solutions to enhance operations within Policy Owner Services. This division supports Life, Health, and Annuity insurance products, ensuring exceptional service for our valued customers.I focus on optimizing processes and decision-making in key areas such as- Budget Management: Developing predictive models and insights to streamline financial planning and resource allocation- Customer Retention: Leveraging data analytics to understand customer behavior, identify retention opportunities, and improve overall satisfaction- Workforce Management: Utilizing data science techniques to support staffing strategies and improve efficiency across operations.

Education

• Southern Illinois University, Carbondale

  Bachelors, Advertising

  2002 — 2007

• Bellevue University

  Master's degree, Data Science

Skills

• Microsoft Project
• Visio
• Asp.net
• Access
• Workforce Management
• Microsoft Visio
• Data Analysis
• Customer Experience
• Scheduling
• Sql Server Management Studio
• Holiday Planning
• Business Analysis
• Microsoft Sql Server
• Vendor Management
• Interactive Insights
• Ewfm
• Microsoft Visual Studio 2008
• Genesys
• Visual Basic
• Kana
• Workforce Planning
• Process Improvement
• Microsoft Office
• Avaya
• Statistical Reporting
• Forecasting
• Call Centers
• Vba
• Oracle Sql Developer
• Kronos Timekeeping
• Avaya Technologies
• Aspect Empower
• Customer Satisfaction
• Sharepoint
• Analysis
• Aspect Wfm
• Cost Savings
• Kronos
• Project Management
• Sql Server Business Intelligence Studio