Ryan Venturanza

About Ryan Venturanza

TIAA Salesforce Systems Analyst and Admin, engaging in the financial services sector…

Experience

1. Salesforce Systems Analyst

   TIAA

   Mar 2020 — Present

   Served as Primary SF Admin for several Salesforce instances with over a users, responsibilities included- User account maintenance - Handled data security, sharing rules, and user profile permissions - Creating reports and dashboards - Pieced together SF Configuration (page layouts, lightning page layouts, workflows, process builder, queue configuration, task creation, email alerts)- Data Loader activities - Debugging using SF debug logs • Served as Primary SF Systems Analyst, responsibilities included- Host, feature refiner, and scribe for PI events (a component of SAFE agile)- Scheduled meetings with Stakeholders in order to prep for PI and any additional refinement sessions - Created user stories after for team to develop said features - Demoed the feature to stakeholders after UAT - User training for both business users and onboarding team members - Application support post deployment • Features involved are and not limited to- New Technical and Functional SF features - Onboarding business teams new to SF - SF incidents & small upgrades - Regular internal system audits - External application dependencies - Password maintenance - SF Certificate maintenance & releases - Chrome upgrades - Managed package app upgrades - Company-wide upgrades - Sanity & Regression Testing for such Additional Roles • Served as a proxy Scrum Master in order to get team updates on what they did yesterday, what they plan on doing today, get estimated completion times, and follow up with external team members on any risks or dependencies • Served as a proxy member of the SF Support team in order to identify, manage, triage, and solutionize/refine incoming incidents • Served as a proxy member of the SF QA team in order to create test cases, run test cases, and coordinate results w/ devs for incoming features • Served as a proxy Product Owner to identify, analyze using WSJF, and schedule monthly release dates on new features

Education

• Clemson University

  Bachelor’s Degree, Computer Science

  2010 — 2016

Skills

• Microsoft Word
• Splunk
• Solidworks
• .net Framework
• Blender
• Programming
• Agile Environment
• Sdl
• C
• Java
• Customer Relations
• Software Development Cycle
• Public Speaking
• Matlab
• Actuaries
• Android Sdk
• Adobe Bridge
• Mysql
• Microsoft Powerpoint
• C++
• Assembly Language
• Cocos2d
• Customer Service
• Gimp
• Microsoft Office
• Social Media
• Teamwork
• Adobe Indesign
• Salesforce Apttus
• Salesforce.com Development
• Windows
• Microsoft Excel
• Resolve
• Adobe Illustrator
• Linux
• Adobe Premiere Pro
• Public Relations
• Salesforce.com Administration
• Adobe Photoshop