Ryan Vanburen

Experience

1. System Administrator

   Midwest Mold Services

   Jan 1995 — Present

   Supporting the organization\'s user community, including the installation, configuration and maintenance of associated hardware and software (i.e, workstations, printers, handhelds, etc.)Identifying and correcting hardware problems on workstations.Installing software packages and updates for all departments.Responsible for workstation patch management.Maintaining inventory of all workstation hardware, software, and individual workstation set-ups.As needed, working with users to resolve a diverse scope of help desk issues related to the desktop.Providing support for Microsoft Office desktop applications.Maintaining virtual desktop environment, including installing, updating, and deployment of templates and software on the application streaming servers along with troubleshooting issues.Managing the organization\'s cell phones, including vendor contract, reviewing bills, and supporting end user devices.Managing the organization\'s ticketing software.Installing and updating the Corporate Antivirus software along with monitoring the virus status of all corporate computers.Monitoring and removing viruses and spyware, as required.Supporting the Customer Relationship Management (CRM) system, including installing clients and troubleshooting both user and server side issues.Operating in a time-sensitive environment to respond to computer problems.

Education

• Clawson High

  High School Diploma

  1988 — 1990

• New Horizons

  Computer Technology/Computer Systems Technology

Skills

• Windows Xp Pro
• Lean Manufacturing
• Continuous Improvement
• Technical Support
• Software Installation
• IT Management
• Six Sigma
• Process Improvement
• Edm
• Automotive
• IT Operations
• Servers
• Cnc Programming
• Active Directory
• Windows Server
• Hardware
• Machining
• Troubleshooting
• System Administration
• Manufacturing
• Windows 7