Ryan V Fritz
Building RyanCom InfoTech Pvt. Ltd. | Customer Success & B2B Growth | Driving Adoption, Retention & Revenue
- Role
- Customer Success Manager at Ryancom Infotech Pvt. Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ryan V Fritz
I’m a backend-focused Software Engineer passionate about building clean, scalable systems that drive real product outcomes. With 5+ years of experience in Python, SQL, REST APIs, and automation, I\'ve helped optimize business operations, reduce error rates, and ensure alignment between technical solutions and product goals in telecom and financial services.My core strength is engineering for efficiency—writing maintainable, high-performance code, optimizing databases for scalability, and automating processes to reduce manual intervention. I think like a product owner, always asking the \"why\" alongside the \"how\" to deliver meaningful results.Whether leading initiatives that significantly reduce system errors, building reliable backend architectures to handle large-scale transactions securely, or creating AI-driven systems like an intelligent hotel assistant, I focus on building for measurable outcomes, not just output. Tech Stack: Python, Flask, SQL, REST APIs, Docker, Linux, MySQL, PostgreSQL Methodologies: Agile, Scrum | Tools: GitLab, Jira, Postman Focus Areas: Backend Efficiency | Product-Driven Engineering
Experience
Customer Success Manager
Jul 2025 — Present · Bengaluru, IN
Manage the end-to-end customer success lifecycle, from onboarding to renewal, expansion, and growth- Serve as a strategic advisor to customers, aligning product adoption with business objectives and measurable outcomes- Drive adoption metrics, reduce churn risk, and improve time-to-value through proactive, structured engagement- Own renewal readiness and expansion opportunities, partnering with sales to identify upsell and cross-sell potential- Support revenue growth by maintaining strong executive relationships and identifying account growth opportunities- Represent the voice of the customer internally, influencing product improvements, roadmap priorities, and service quality
Education
Ryan International School
Computer Science
Sri Chaitanya College of Education
Computer Science
Christ University, Bangalore
Bachelor of Engineering - BE, Computer Science
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