Ryan Turner
Subnetwork Operations Coordinator @Vibrant Emotional Health
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WORK HISTORY
Subnetwork Operations Coordinator @Vibrant Emotional Health
US
I lead operational support for Lifeline centers within the 988 Videophone network, with a specialized focus on technical platforms and accessibility services. My core responsibilities include coordinating subnetwork operations, resolving center concerns, facilitating regular communications, and collaborating with IT and cross-functional teams to ensure seamless service delivery. I manage performance reporting, analyze key metrics, and contribute to the development of tools and resources for internal and external stakeholders.In addition to my core responsibilities, I have taken initiative to strengthen the 988 Videophone program by filling critical gaps in technical support, stakeholder engagement, and community outreach. I independently provide Tier 2/3 platform troubleshooting, manage vendor relationships, and engage with external partners including VRS providers, FCC, and NENA. I lead data storytelling efforts - transforming raw data into actionable insights that inform program strategy and stakeholder communications. I also create ASL video content, support quality improvement initiatives, and guide internal teams on Deaf/Hard of Hearing culture and language accessibility.
EDUCATION
Southern New Hampshire University
MBA, Healthcare Management
Rochester Institute of Technology
Bachelor of Science (B.S.), Clinical Psychology
SKILLS
ABOUT RYAN TURNER
With a strong background in program management, operations coordination and continuous improvement within mental health and crisis intervention. I specialize in leadership, training, quality improvement, and data-driven decision-making to enhance service delivery and orgaizational efficiency. I have led teams, assisted in developing training programs, and optimized operations. Through data collection and analysis, I assess program effectiveness and implement strategies for continuous improvement. Committed to fostering inclusive, high-performing environments, strengthening community partnerships, and advocating for equitable access to resources. Let\'s connect to drive meaningful change!
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