Ryan Tracey
Director of Operations and Community Development @Accora Village
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WORK HISTORY
Director of Operations and Community Development @Accora Village
Ottawa, ON, CA
Served as the executive leader for a 2,500+ unit mixed-use residential and lifestyle community, responsible for end-to-end operations, long-term asset management, and team performance. Led a multidisciplinary workforce of 80–100 across maintenance, custodial, unit turns, capital renovations, security, health and safety, and compliance. Developed and executed long-range capital renewal and preventive maintenance strategies for a mature asset while significantly improving operational efficiency, resident satisfaction, and employee engagement. Acted as a trusted partner to ownership, translating strategic vision into disciplined execution within a regulated environment.
EDUCATION
Georgian College
Hotel and Resort Administration, Hospitality Administration/Management
ABOUT RYAN TRACEY
I am an executive operations leader with 15+ years of experience driving operational excellence, portfolio performance, and culture transformation across hospitality, real estate, and large-scale property management environments. I build high-performing, people-first organizations where accountability, coaching leadership, and psychological safety enable teams to deliver measurable results.Throughout my career, I have led complex multi-site operations including national hotel portfolios and a 2,500+ unit residential community, aligning daily execution with strategic planning, asset performance, and long-term capital strategy. I specialize in leadership development, process optimization, and data-driven decision-making that balances risk, improves efficiency, and enhances customer and resident experience. My leadership approach combines operational discipline with culture and experience excellence. I have reduced operating costs by 20 percent while improving service outcomes, increased employee engagement scores from 2.8 to 4.3, and maintained 85 percent plus guest satisfaction and Net Promoter Scores across national portfolios. I bring deep expertise in operational strategy, change management, capital planning, asset management, renovations, new developments, and hotel openings. I am a trusted partner to executives, investors, and ownership groups, translating business objectives into execution while developing future-ready leadership teams.I am passionate about building environments where people thrive, customers feel valued, and organizations achieve sustainable growth and long-term value creation.
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