Ryan Tapp

About Ryan Tapp

Creative thought leader with a proven track record in managing operational strategy & delivering tangiblebusiness impact. I leverage deep operational knowledge coupled with CX Analytics & a drivetoward AI integrated solutions to empower decisions that improve customer experience.Leads a global team of analysts leveraging automation & AI solutions to analyze complexdata relations & validate high-impact business recommendations.Deeply skilled in quantitative, comparative & statistical analysis & modelling with proventrack record in managing performance & program impact. Advanced skillset in BIvisualizations (Tableau, MicroStrategy, Gemini, Power BI, etc) & executive storytelling.13+ years of working experience in a contact center environment; successfully managedoperational strategy supporting performance metrics including Customer Satisfaction(CE), Operational Efficiency (OE), & Capacity Planning support.Extensive experience in CS DW relational data models; experience creating & maintaining Hadoop datamarts, pipelines and data funnels; VS Code (Visual Studio), SQL Server Management Studio (SSMS), Zeta, Apps Script

Experience

1. Senior Manager, Global Analytics & Business Performance

   eBay

   Sep 2022 — Present · Salt Lake City, UT, US

Education

• Salt Lake Community College

  Associate of Arts and Sciences - AAS, Design and Visual Communications, General

  2016 — 2019

• Ensign College

  Associate of Science - AS, Business Administration and Management, General

  2007 — 2009