Ryan Swanson

About Ryan Swanson

Experienced Help Desk and Desktop Lead with extensive background in large scale operationsExcellent written and verbal communication skillsHands on hardware and software support with Windows and Apple platformsProven leadership and motivation abilityConsistently perform duties with integrity and ethicsMaintain and operate with budgets

Experience

1. Manager, Service Delivery Americas

   eBay

   Feb 2017 — Present · Omaha, NE, US

   Manage Americas region team of support staff and procurement operations – Canada to South America both in office and remote workers through live and tickets• Managed multi million dollars of inventory including purchase orders, invoicing and reconciliation• Develop and maintain reporting and dashboards to monitor budget, fleet management and performance• Partnered with Welcome team to overhaul onboarding experience, stood up onboarding feedback sessions for all America based hires• Instrumental in Mergers, Acquisitions, Divestures, Office expansions and closures• Main point of contact for End User hardware suppliers (direct and channel) leveraged relationships to streamline operations, drive costs down and reduce labor costs• Cradle to Grave hardware support – from procurement to reselling and all support in between – proactive planning and refresh of all end user compute devices• Travel to offices of support to meet with team, BU leaders, key partners and ensure operations are up to date and complete regular site audits• Governed the onsite support service provider to drive consistent and above average results for our alternative workforce• Constant collaboration with all areas of Technology Team across all levels • Crucial business partner to other areas of the business including HR, Authentication Services, Site Operations, Finance, Hardware\\Software Lifecycle, Customer Support and more• Established direct to home shipping of all end user compute equipment requiring no touch from ebay prior to new hire setup or refresh• Built QR returns process to drive smooth asset returns and increase speed of recovery and higher return volume • Proven track record with projects under aggressive timelines, many of which navigating while under NDA’s adding complexity to the overall project • Key player to mobilize entire America’s region workforce to work remotely during the start of the COVID19 pandemic

Education

• 1Staff Training and Development

  n/a, IT - MCSE Training

  2002 — 2002

Skills

• Windows 7
• Windows 7 Migration
• Active Directory
• Windows
• Apple
• Computer Hardware
• Printers
• Xp
• Aquisition
• IT Operations
• IT Operations Management
• Global IT Operations
• Vendor Management
• Managed Services
• Outsourcing
• Wireless
• Information Technology
• Troubleshooting
• Citrix
• Vpn
• Itil
• Hardware
• Networking
• Risk Management
• Operations Management
• Management
• Servers
• Training
• Network Administration
• Telecommunications
• System Administration
• Business Process
• Integration
• Help Desk Support
• Leadership
• Tcp/Ip
• Windows Server
• Vmware Esx
• Call Center
• E-Payments