Ryan Stock

Experience

1. Program Manager

   Sony Interactive Entertainment

   Jan 2018 — Present · San Diego, CA, US

   Program Manager - PlayStation Direct ecommerce store Organizational Change Lead - Lead team transformation to align with new company hierarchy structure. Skills in communicating change, setting expectations, including stakeholders, communicating vision, and implementing change. SAFe RTE - Release Train Engineer (scrum of scrum master role in Scaled Agile) for Commerce Train-Lead change of internal ticket tools for 150 person group. Collecting user input, managed expectations, trained users, deployed with test user base, collected feedback, and managed launch-Lead change of planning cadence. Analysted internal user needs and pain points, collected user input, and presented prototype model for change to leadership. Worked with group leadership to revise model. Lead implementation and communication of new model to 130 person group. Continued to gather user feedback to revisit and revise model post initial launch. Program Manager in the Global Payments, Tax and Fraud with a focus in compliance-Managed implementation of legal requirements. Deployed program features related to Payment Services Directive 2 (PSD2) compliance on a custom client (PS4)-Manage tax updates and vender relationship with Vertex -Work with external merchants (Worldpay, Chase Paymentech, Adyen, PayPal, Emergent) on implementing new payment and compliance features-Example compliance programs Stored Credential Framework (CIT/MIT) implementation on payment gateways, transaction messaging feature work for compliance with Payment Services Directive 2 (PSD2), and string updates across multiple clients to satisfy Legal disclosure requirements.

Education

• San Diego State University

  Bachelor of Science (BS), Bioengineering and Biomedical Engineering

  2009 — 2014