Ryan Speckert
Driving Growth & Excellence
- Role
- Senior Manager Csm at DealerOn
- Location
- Reno, US
- LinkedIn followers
- 500 followers
About Ryan Speckert
ENTJ) Visionary leader with over a decade of experience in sales, logistics…
Experience
Senior Manager Csm
Jun 2024 — Present · Incline Village, NV, US
Manage customer accounts that compile of Ford, Lincoln, GM, Porsche, groups, etc.* Provide monthly product review (MPR) reporting and optimization recommendations to improve all aspects of the customers’ websites, utilizing the Specific OEM (i.e, FORD/Lincoln) MPR Deck to ensure all Service level agreements (SLA) are met* Work with customers to analyze and review their digital performance in detail * Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met * Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams* Understand the customers’ business goals to anticipate future needs* Prioritize, triage, and communicate resolution on escalated customer issues and requests* Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders* Assist business leads in driving customer retention and identifying business growth opportunities* Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met.* Complete various tasks assigned by leadership such as OEM project asks • Assist in updating and creating knowledge base articles for the team on a consistent basis
Education
University of Nevada, Reno
Bachelor's degree B.S.
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