Ryan Shepard

About Ryan Shepard

Highly accomplished customer service professional possessing a comprehensive background…

Experience

1. Customer Service Specialist

   Barentz

   Jun 2023 — Present · Boca Raton, FL, US

   Receive and handle customer service calls and emails professionally and in a timely mannerProcess orders accurately and timely, ensuring product, quantity, pricing, and notes are accurateFollow-up directly with customers as neededCommunicate stock outs and customers’ future needs to sales force and materials managementMaintained customer files as required for contacts, shipping requirements, notes, locations, etc.Run daily open order report to ensure all orders have shipped or been released to warehouses.Review bills of lading for accuracy and correct potential issuesCross trained to generate invoices and assisted Accounting with credit card transactions where applicableProvide direct support to management and the sales team as neededEstablish relationships with customers to foster trust, reliability, and increased businessInteract with materials management/purchasing to provide the highest level of customer satisfactionField customer complaints and work with others to resolveProcess sample orders as requiredParticipated in ongoing personal development opportunitiesCross trained in receiving purchase orders (lot #s into the system) and filing the COA email inbox for Purchasing DepartmentCoordinate pickup and delivery with full truck loads and LTL carriers; provide freight rates and quotes to sales agent and customerStrategized, formulated and implemented a Wellness Room initiative across the company, including a breastfeeding area for new mothers