Ryan Serman
Nms Engineer @Tobias International, Inc
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WORK HISTORY
Nms Engineer @Tobias International, Inc
Design, Build, Deploy, and Optimize NMS systems - Solarwinds EnginnerResponsible for dynamic thinking and problem solving for understanding customer issues from all over the globe with different levels of IT knowledge to resolve issues pertaining to Network management systems such as HPOV, and Solarwinds Software and the technologies behind Network, Server, and Storage Monitoring.Worked to solve issues dealing with NMS Product Issues, understanding the technologies behind NMS products, as well as understand Device Monitoring, Management, and Configuration Management.Integral in creating documentation for understanding NMS Products, and created an application to read and parse logs into an easy to read format for all Support Personnel.Worked with customers to troubleshoot Device Configuration Issues, walked customers though Cisco Configurations, and setup and resolved Windows Server issues. Server issues covered Active Directory, Domain Controller setup, Permission, Performance, Virtual Machine Performance problems, and identify firewall and application issues.As the an NMS Engineer, I was responsible for the management and support of customer escalations, through to successful completion and user satisfaction. Demonstrated experience in support and/or escalation management roles, and have a friendly, consultative approach to solving customer problems.NMS Systems, OSS NMS Integration, OSS NMS Architecture, Cisco Prime Suite, Prime Network, Prime Performance, Prime Central, OSI NETeXPERT OSS, Telcordia Granite Inventory, HP NA, HP OVPI, CORBA, CMIP, SNMP, 2G/3G Core Network Monitoring, DevOps
EDUCATION
Arizona State University
Bachelor of Science (BS), Computer Science
SKILLS
ABOUT RYAN SERMAN
Over 20 years experience ranging from working in first line, call center/ NOC support all the way up to Chief Technologist. I can do networks. Voice, data, and video. And protocols. And even develop software. And systems. And applications. Recognized expert in the field of Enterprise Network Management and correlation. Thought leader and provoker, status quo Challenger, and mad scientist.I have an affinity for understanding and solving difficult challenges in Enterprise Management. I crave the impossible, the hyperscaled, the overly complicated.Publications you may or may not have perused:Some of the things I\'m interested in:Grid computing / Resilient Cloud ArchitecturesRunbook OrchestrationMonitoring and management of Cloud ComputingPerformance analytics and linear regressionAdaptive / Predictive analyticsAdvanced correlation and polling techniquesAdvanced instrumentationThe implementation of ITIL.Alternative Management technologies.Specialties:Network, Systems, Applications, and Enterprise Management architectures, implementations focused on FCAPS, NGOSS, and ITIL.Advanced Correlation - NerveCenter - Netcool - Impact - ITNM/IP - TBSM - HP ECS OpenView IntegrationScienceLogic EM7 G3HP Opsware SA/NA/OOIBM Tivoli NetcoolHP OpenviewSyslog - SNMP - TL1 based management.IPSLAUC MetricsPERL + POE. Want 10X performance versus Java + Threads?$poe_kernel->run;Voice, Data, video communications.XML - SOAPI make ENMS systems Rock!
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