Ryan Schmidt
Vice President - Customer Operations, Broadband and Cable @Vecima Networks Inc.
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WORK HISTORY
Vice President - Customer Operations, Broadband and Cable @Vecima Networks Inc.
Saskatoon, SK, CA
EDUCATION
Jones NCTI
Advanced Technician
Harvard Business School Online
Leadership Principles
Harvard Business School Online
Certificate of Specialization in Leadership and Management
Harvard Business School Online
Negotiation Mastery
SIAST Kelsey Campus
Computer Systems Technologist
Harvard Business School Online
Certificate in Financial Accounting
Harvard Business School Online
Organizational Leadership
SKILLS
ABOUT RYAN SCHMIDT
Senior Director of Global Customer Support. Over 17 years of experience building teams that deliver top rated customer experiences, establishing Vecima as a trusted business partner globally within the telecommunications and broadband cable operator space. A leader who builds skilled teams, focused on delivering a 5 Star Support experience, competing on a global scale. Accomplishments: • Establishing and building a Global Support team from the ground up • Bringing in performance metrics that tie directly to the customer experience and lead to measurable success • Launching a ticketing management system that helps better serve customers Key Skills- Customer Support Ticketing System optimization - Team performance metrics and reporting - Customer advocation and partnership - Team skill development and talent ingest - Strategic planning
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