Ryan S.
Director of Customer Success, Operations & Support | SaaS Leader | Driving ARR Growth, Scalable Processes & Customer Retention
- Role
- Senior Customer Success Representative at SalesDraft
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Ryan S.
Customer Success and Operations leader with over a decade of experience helping SaaS companies scale through smart processes, strong teams, and a relentless focus on the customer journey. I currently lead cross-functional efforts in Support, Implementation, and CS—driving outcomes for 370+ accounts and influencing over $10M in recurring revenue.My background includes optimizing onboarding frameworks, building executive and client-facing dashboards, and driving improvements in CSAT, NPS, and team performance. I\'m passionate about solving operational challenges, aligning customer success with product strategy, and building scalable, high-impact systems.Always open to sharing ideas, connecting with like-minded professionals, and learning from others in the SaaS, operations, and customer experience space.
Experience
Senior Customer Success Representative
Jan 2026 — Present · Lindon, UT, US
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