Ryan Reece
Global IT Manager Tier Ii @MiTek
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WORK HISTORY
Global IT Manager Tier Ii @MiTek
Chesterfield, MO, US
Manage and oversee Global IT Tier II Support operations to ensure stability, effectiveness, and continuous improvement. Develop and maintain support SLAs to guide decisions regarding necessary support improvements, evaluate team performance, and ensure critical services are supported effectively. Oversee the timely delivery of technical support service to internal clients on a global basis. This role involves possible additional support requirements such as 24 hour rotated on-call coverage.Responsible for the professional development of team members, play a key role to guide, coach, and provide constructive feedback to support team members to reach their full potential. Create a supportive and inclusive work environment that encourages collaboration, respect for diverse perspectives, and empower team members to excel in their roles.
EDUCATION
Columbia College- St
B.S
SKILLS
ABOUT RYAN REECE
Industry professional, with 20 years of IT Management, proficient in Infrastructure…
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