Ryan Rafert

Director Recovery Collections @Shellpoint Mortgage Servicing

Tempe, AZ, US
EMAILS
r••••••••@newrez.com
MOBILE NUMBERS
+14•••••••06

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WORK HISTORY

May 2022 — Present

Director Recovery Collections @Shellpoint Mortgage Servicing

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EDUCATION

2016 — 2017

Walden University

Master of Business Administration (MBA), Project Management

1999 — 2003

California Institute of the Arts

BFA, Art

SKILLS

Risk ManagementStrategic PlanningOperations ManagementProcess ImprovementCustomer ServiceSalesCall CentersManagementTeam BuildingAnalysisMicrosoft ExcelCoachingBudgetsLeadershipCreditTrainingSupervisory SkillsVendor ManagementAccount Management

ABOUT RYAN RAFERT

Collections Manager• Highly organized, detail oriented and efficient manager of collections business operations.• Persuasive negotiator, who is diplomatic and proficient in conflict resolution. • Inspiring and authentic leader that is passionate about employee development and recognition.• Effective communicator with high emotional intelligence that is calm under pressure, thick skinned, self-aware, and open-minded. • Above all, conducts business with the highest standard of integrity.

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