Ryan Peca
Sr Customer Success Manager @OneStream Software
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WORK HISTORY
Sr Customer Success Manager @OneStream Software
Serve as strategic business partner for enterprise finance organizations, owning customer adoption, expansion, satisfaction and renewal across complex SaaS engagements• Lead structured sales-to-customer-success transitions to ensure continuity, clarity and execution alignment• Manage end-to-end onboarding process, coordinating across customers, partners, and OneStream Service Teams• Drive executive engagement through cadence-based business reviews, success planning, and value realization strategies• Own customer success outcomes including platform adoption, growth, retention, and long-term account health• Maintain deep understanding of customer contracts (Cloud/SaaS, term agreements) and delivery scopes (partner and services models)• Identify and mitigate operational, delivery, and relationship risks impacting satisfaction, renewal, and expansion• Align with Customer Success leadership on regional performance metrics and strategic initiatives• Serve as platform advisor on OneStream solutions and marketplace capabilities• Promote customer enablement through OneStream Communities, education programs, and regional events• Maintain executive visibility into portfolio health, progress, and risk across assigned accounts• Manage a $15M ARR portfolio across multiple tiered enterprise accounts, driving retention, expansion and long-term customer value
EDUCATION
Saint Xavier University
Masters, MBA
Purdue University
Bachelors, Computer Technology - Systems Integration
ABOUT RYAN PECA
Strategic Partnership Builder | Driving Client Retention, Engagement, and Advocacy through Innovative Solutions and Exceptional Customer Success
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