Ryan Oettinger
Network Operations Center Engineer Tier Ii @Trace3
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WORK HISTORY
Network Operations Center Engineer Tier Ii @Trace3
US
As an OPS Engineer – Tier II, I play a key role in maintaining and optimizing client IT infrastructures, ensuring high availability and efficiency. With expertise in network troubleshooting, proactive monitoring, and incident resolution, I work closely with teams to drive operational excellence. Key Responsibilities & Skills: Proactively monitor and maintain client networks and infrastructure Troubleshoot and resolve complex IT issues within SLA guidelines Provide clear and consistent communication with stakeholders Manage and document incidents in ticketing systems Deep technical knowledge in LAN/WAN, Active Directory, VPN, VOIP, Windows, macOS, and more Develop and maintain SOPs, training materials, and operational documentation Mentor and support team members to foster a collaborative environmentPassionate about solving technical challenges, optimizing IT operations, and delivering top-tier customer service.
EDUCATION
Pine Creek High School
High School Diploma
University of Colorado at Colorado Springs
Bachelor of Arts (BA), Criminal Justice/Law Enforcement Administration
University of Colorado at Colorado Springs
Master of Arts (MA), Public Administration
SKILLS
ABOUT RYAN OETTINGER
Colorado native seeking to advance both my education and career in order to pursue positions in the Network Engineering, Networking Administration, and Information Technology fields.
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