Ryan Ohagan
Supplier Management
- Role
- Supplier Manager at Capital One
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Ryan Ohagan
As a Sr. Operations Manager at Capital One, I leverage my SHRM-CP certification and my expertise in training and customer experience to support the development and retention of our talented and diverse workforce. I have over 15 years of work experience in the financial services industry, including 3.5 years as a an Retail Bank Operations Manager at Capital One and 2.5 years as a Branch and Community Development Manager at Piedmont Advantage Credit Union. I have developed and delivered multiple training programs and initiatives that have improved the skills, performance, and engagement of our employees and managers. I have also contributed to enhancing the customer experience and satisfaction across various channels and segments, by providing feedback, coaching, and recognition to our sales and service teams. I am passionate about creating a positive and inclusive work culture that fosters collaboration, innovation, and growth.
Experience
Supplier Manager
Nov 2023 — Present
Education
Towson University
BA
Skills
- Banking
- Customer Experience
- Loans
- Leadership Development
- Mortgage Banking
- Customer Service
- Powerpoint
- Customer Satisfaction
- Training
- Mortgage Lending
- Call Centers
- Change Management
- Microsoft Office
- Sales
- Coaching
- Management
- Leadership
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