Ryan O.
Customer Success Manager @World of Books
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WORK HISTORY
Customer Success Manager @World of Books
The World of Books Group provides industry-leading ecommerce and scanning software to the Charity sector. Strategic Customer Success role, responsible for driving account growth and development, customer retention, contract renewals, training and product launches across the company’s largest accounts.Selected Achievements- Increased product adoption by over 200% across customer base through demonstrating product value, training, product workshops and creating targeted content- Implemented proactive measures to mitigate churn and to harness customer loyalty through delivering win-win outcomes and increased visibility and transparency - MI reporting and analytics and account reviews supported this- Applied new processes and methods since adopted team wide to reshape the role further in line with extensive commercial and key strategic account management background- Built and developed key strategic accounts from the ground-up managing each step of process from onboarding, training, implementation to identifying growth opportunities in line with evolving company strategy, driving revenues and delivering annual company savings- Successfully negotiated and renewed key strategic contract agreements, cross-selling additional products in line with company growth objectives.
EDUCATION
Miller Heiman
Strategic Selling
University of Leicester
Bachelor of Arts (B.A.), Politics, Economic & Social History
Miller Heiman
Conceptual Selling
ABOUT RYAN O.
Senior Customer Success and Key Account Management professional with 15 years in B2B…
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