Ryan Nguyen
Customer Success @ Funnel
- Role
- Scaled Customer Success at Funnel
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Scaled Customer Success
Feb 2025 — Present · Boston, MA, US
Develop a deep understanding of each customer’s business, goals, and needs to uncover opportunities for expanding their use of Funnel-Partner closely with Funnel’s technical teams, including Solutions Consulting to ensure smooth customer onboarding and resolve technical issues escalated from Support-Lead account specific setup reviews to accelerate time to value, strengthen product adoption, and deliver ongoing value throughout the customer lifecycle-Act as a trusted advisor and product expert, providing tailored training and guidance to support customer education and enable new Funnel use cases-Advocate for customer needs internally by collaborating with Product and cross functional teams to drive improvements that benefit our users-Contribute to team development by sharing knowledge, best practices, and insights gained through hands on experience.
Education
Suffolk University
Bachelor's degree, Marketing
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