Ryan Morrison

About Ryan Morrison

Experienced System Engineer with a demonstrated history of working in multiple…

Experience

1. Resolution Manager

   Nutanix

   Nov 2019 — Present

   Triage Critical Incidents and develop action plans to deliver customer success • Own and manage multiple critical incidents at the same time • Collaborate, coordinate and ensure continuity via action plans with global team of Resolution Managers • Deliver internal and external communications to all appropriate stakeholders during the life of critical incidents • Consolidated Reporting for trend analysis and long-term planning • Develop and deliver Post Assessment Reviews to identify key product, process or people improvements • Ability to escalate and manage issues both internally (and externally) as needed • Optimize critical handovers (and engineering engagements) by providing single voice of customer to all parties involved • Work with technology partners (i.e. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.

Education

• University of Maryland Global Campus

  Bachelor’s Degree, Information Systems Management , Minor in Business Administration

  2016 — 2018

Skills

• Sharepoint
• Routing Protocols
• Symantec Antivirus
• Hardware
• Troubleshooting
• Networking
• Security
• Microsoft Exchange
• Isa Server
• Cisco Voip
• Symantec Endpoint Protection
• Cisco Nexus
• Domain Name System (Dns)
• Data Center
• Cisco Ios
• System Deployment
• Vmware
• Tmg
• Symantec Ghostcast
• Routers
• System Administration
• Ccna
• Microsoft Office
• Dns
• Servers
• Sharepoint Portal
• Lan Switching
• Computer Hardware
• Firewalls
• Information Technology
• Microsoft Servers
• Information Assurance
• Cisco Ucs
• Mirc
• Active Directory
• Powershell
• Leadership
• Microsoft Server