Ryan Torre

About Ryan Torre

Hi there! My name is Ryan Torre. I am a driven and passionate professional with a…

Experience

1. Operations Associate Ii, Severe Care (Lct)

   Lyra Health

   Apr 2024 — Present · US

   Drove program profitability by leading multiple high-impact initiatives, including the launch of DBT Expansion, which significantly scaled access and revenue. • Screened over 500 clients into the DBT program, the equivalent of 12+ full 24-hour days to compassionate client care, assessment, and navigation.• Owned 100% of DBT screening operations, streamlining workflows, optimizing client access, and improving speed-to-care, while providing direct support at critical moments.• Pioneered the \"Live Booking\" and \"Booking on Behalf of Client\" workflows, resulting in 55% of screenings converting to booked appointments and driving a 66% increase in program starts.• Rebuilt and optimized the DBT screening intake process, creating Salesforce templates, conditional formatting, and templated communications to boost operational efficiency.• Analyzed OnceHub data to design a full-time, call schedule that increased client access and reduced referral funnel delays.• Developed comprehensive operational infrastructure, including workflow documentation, Zendesk resource hubs, and scalable training materials.• Became a subject matter expert (SME) in DBT eligibility, billing, and referral processes, reducing billing-related inquiries to near-zero and strengthening client trust.• Led Severe Care workflow innovations, launching optimized referral tracking systems,\"Time to Care\" reporting, and full-capacity management workflows.• Built and maintained data tracking systems for client drop-off points, referral eligibility issues, and screening-to-first-appointment timelines, delivering actionable insights for leadership.• Drove the migration of DBT data and operations into Zendesk, enhancing access, transparency, and collaboration across Clinical and Ops teams.• Fostered a positive, solutions-driven team culture, recognized by leadership for bringing curiosity, adaptability, and positivity.• Used: Google Suite, Asana, Lattice, Salesforce, Slack, Snowflake, Zoom, and Gemini.

Education

• Springboard

  Software Engineer Career Track

• Rutgers University–New Brunswick

  Minor, Sociology

• Bergenfield High School

  GED

• Rutgers University–New Brunswick

  Bachelor of Science - BS, Psychology