Ryan Michael

About Ryan Michael

Dynamic, proactive, revenue generating Director committed to quality healthcare in the homecare setting and consistently exceeding all organizational business metrics for profit, process, employee satisfaction and patient loyalty. Repeatedly promoted, lifelong learner, adeptly growing with and scaling operations into new territories. Diplomatic and tactful, building productive relationships with persons at all levels – training and mentoring both clinical and non-clinical employees in an understandable format that increases efficiency and effectiveness – and retention. Delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, and palliative care

Experience

1. Multi Site Director of Operations

   BAYADA Home Health Care

   Jul 2018 — Present · Charlotte, NC, US

   BAYADA has become a trusted leader in providing a full range of clinical care and support services at home for children and adults of all ages. With more than 350 offices in 22 states and 8 countries. Provides oversight of all management responsibilities including the daily operations with a long-term focus on both quality and growth. Because of great success with Charlotte office, also assigned to led Concord, NC location. Leads a team of 9 direct reports and approximately 50 indirect reports. • Leads, inspires, and motivates others to provide exceptional care.• Develops business, understanding how to maintain the highest levels of client care and customer service.• Builds strong relationships with employees, referral sources, and community resources while growing this Medicare Certified Home Health Office.• Manages all operations of the office, including business development, budgeting, planning.• Proactively identifies issues impacting patient care and/or office operations• Recommends new approaches to effect on-going continual improvements to processes, policies, procedures, and documentation.• Evaluates negative trends in performance within areas to support plan to meet specific, identified objectives in performance metrics• Provides daily, weekly, monthly, quarterly and annual reports as requestedKey Achievements• Spearheaded skills lab training for nurses to ensure competencies, and provide higher quality care.• Produced record patient census through strong community partnerships.• Accomplished a weekly revenue records and monthly episodic payer admission records.

Education

• Appalachian State University

  Business Administration and Management, General

  2006 — 2010

• Forsyth Technical Community College

  Business Administration and Management, General

  2006 — 2006

Skills

• Home Care
• Healthcare Management
• Case Managment
• Healthcare Information Technology
• Long-Term Care
• Account Management
• Leadership
• Hospitals
• Customer Service
• Medicaid
• Insurance
• Health Insurance
• Managed Care
• Public Speaking
• Management
• Team Building
• Training
• Teamwork
• Healthcare
• Elder Care