Ryan Meehan
Floor Manager - Operations @Firstsource
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WORK HISTORY
Floor Manager - Operations @Firstsource
Derby, GB
EDUCATION
Derby College
BTEC Extended Diploma, Business Studies
Chartered Management Institute
Chartered Manager Degree Apprenticeship, Business Management and Leadership
University of Derby
BA (Hons) Management and Leadership with CMI Level 6, Business Management
Saint Benedict Catholic School and Performing Arts College
GCSE
Agilo iLEARN
Internal CPD, Anaphylaxis in Primary Care
Agilo iLEARN
Internal CPD, Safety in Primary Care
Agilo iLEARN
Internal CPD, Chaperoning
ABOUT RYAN MEEHAN
Operational Site Lead & Non-Clinical Lead for Care Homes | Experienced Customer Service & Primary Care Leader | Status Quo Challenger | Recognised High-PerformerWith 11 years of operational leadership experience across contact centres and Primary Care, I specialise in leading high‑performing teams, improving service delivery, and creating environments where people and processes thrive. My career has been built on operational excellence, strong communication, and a commitment to delivering outstanding experiences for customers and patients alike.In 2025, I transitioned into NHS Primary Care as Operational Site Lead at Aspiro Healthcare (Derby), where I oversee daily operations at Haven Medical Centre. I lead teams, optimise daily workflows, and support the delivery of safe, efficient, and patient‑centred services across a busy Primary Care environment. First-Class BA (Hons) Business Management & Leadership – University of Derby Chartered Manager (CMgr MCMI) – Chartered Management Institute (Distinction)Key Strengths: Operational Leadership – managing large teams, improving processes, and ensuring smooth day‑to‑day operations in fast‑paced environments.Customer & Patient Experience – delivering service excellence across both commercial and healthcare settings, with a focus on quality and continuous improvement.Performance & Results Delivery – proven ability to drive KPIs, motivate teams, and enhance service outcomes.Change & Transformation – leading teams through organisational change while maintaining stability, engagement, and service continuity.Leadership Development – coaching, mentoring, and building resilient, empowered teams that perform at their best.Service Improvement – using feedback and insight to refine processes, strengthen communication, and elevate overall service standards.I’m passionate about bringing my 11 years of commercial experience into healthcare settings—combining people leadership, operational rigour, and a patient‑first mindset to support sustainable, high‑quality Primary Care services which we can be truly proud of!
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