Ryan McGreevy
Senior Account Manager @Critical Mention - An Onclusive Product
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WORK HISTORY
Senior Account Manager @Critical Mention - An Onclusive Product
New York, NY, US
Critical Mention has been part of the Media Monitoring industry for 20+ Years and uses its proprietary software to run a top tier platform that is intuitive with real-time monitoring, in platform editing, and in-depth analytics. Critical Mention works with a variety of clients to help them each meet their unique media monitoring needs- Responsible for Revenue Retention and Revenue Growth of over 400 clients- Owning the entire account relationship, serving as a single point of contact, and providing a direct interface for daily operational support and development - Onboarding and trainings of platform best practices to ensure client comfort and confidence of the media monitoring platform for clients across wide-ranging industries and technical backgrounds- Increase customer loyalty by building relationships from point of sale through various stages of the product life cycle, resulting in 90% retention- Compiling customized daily reports encompassing television, radio, online news, licensed and print articles, podcasts, and social media and sending them to the clients- Testing and verifying product updates to ensure the smooth rollout of new features- Serving as the strategic lead for supplier relations to improve client performance tracking- Acting as the Voice of the Customer and working with the Critical Mention Product Management teams to develop solutions and drive product enhancements to elevate the client experience
EDUCATION
Fordham University London Centre
Bachelor of Science (BS), Gabelli School of Business
Fordham University
Bachelor's Degree, Marketing, Gabelli School of Business
SKILLS
ABOUT RYAN MCGREEVY
Results-driven Senior Account Manager with over 10 years of experience and a proven track record in client relationship and account management, revenue retention, and growth within the Digital Media Industry consistently achieving a 90% client retention rate and increasing revenue by 20% year-over-year.
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