Ryan McDonald

Vice President - Corporate Services @Infinity

Marion, IA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Vice President - Corporate Services @Infinity

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Cedar Rapids, IA, US

Oversee Technology, Training, Quality, Compliance, and Facilities for all Infinity locations

EDUCATION

1998 — 2000

Iowa State University

Psychology, Business

SKILLS

Operations ManagementPerformance ManagementCrmEmployee TrainingHuman ResourcesCustomer RetentionCustomer ServiceVendor ManagementTalent ManagementContact CentersCall CenterCoachingTalent AcquisitionInterviewsLeadership DevelopmentAccount ManagementCall CentersBusiness DevelopmentStrategic PlanningEmployee RelationsTeam LeadershipCustomer EngagementStrategyTeam BuildingManagementCustomer SatisfactionTrainingManagement DevelopmentB2bCustomer RelationsLeadershipSalesProcess ImprovementTraining ManualsSales ManagementBpoSales ProcessRecruitingCustomer Relationship Management (Crm)Customer Experience

ABOUT RYAN MCDONALD

I am an inside sales expert with 25 years of leadership experience in a wide variety of departments and industries. I have directed and led successful sales operations, training and development departments, quality assurance departments, and represented clients of over 60 of America\'s most well-known brands such as Google, AT & T, Experian, FedEx, Verizon, Snap-on, Dun & Bradstreet, USPS, National Geographic, Nuance, Bank of America, AOL Time Warner, HBO, Citibank, Sega, and many more.My passion is developing leaders and teams to exceed their professional and personal goals. I am an effective communicator and have a knack for confident public speaking that educates and motivates. Few people my age have as much practical experience as I do planning and facilitating events such as training classes, staff meetings, performance reviews, business reviews and job interviews. During my career, I estimate I have trained over well over sales and service professionals and over 100 managers and trainers to be successful at their jobs.Many companies consider me to be an expert problem solver and performance driver and I am proud that I am usually the first person people turn to if they need help or assistance on a tough problem. I am quick to identify opportunity areas and to formulate new tactics and strategies that will drive performance upward with urgency.

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