Ryan McCormick
Customer Services Team Leader @Ng Homes
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WORK HISTORY
Customer Services Team Leader @Ng Homes
Glasgow, GB
Lead a customer service team at one of Glasgow\'s top Housing Associations, overseeing the workload and diary management of 9 staff. Coordinating daily operations and ensuring a high level of service delivery to tenants and residents- Manage customer inquiries and complaints, resolving issues efficiently while maintaining a focus on tenant satisfaction and fostering positive relationships- Trained and mentored team members, helping to improve skills, performance, and service standards, ensuring the team met and exceeded departmental goals- Collaborate with internal departments, facilitating communication and problem-solving to ensure the smooth and effective operation of housing services- Assisted in overseeing property repairs, coordinating with contractors and teams to ensure timely and quality repairs for tenants- Effectively contributed to the reduction of outstanding repairs, implementing strategies to streamline the repair process and improve response times, resulting in higher tenant satisfaction- Implemented process improvements to enhance service delivery, streamline workflows, and improve tenant experiences, driving operational efficiency.
ABOUT RYAN MCCORMICK
I’m a results-driven professional with a proven track record across customer service leadership, frontline security, and youth/community development.At NG Homes, I lead a high-performing customer service team, driving measurable improvements in service delivery and operational efficiency. Highlights include reducing outstanding repairs through process changes, mentoring and developing staff to exceed departmental targets, and building strong cross-departmental relationships to solve problems quickly and effectively.In the security sector, I have delivered safety operations at some of Scotland’s largest and most complex events. As a Security Supervisor with G4S, I led response teams at major venues including Hampden Park, the OVO Hydro, SWG3, and Terminal V Festival. I was trusted with both overt and covert deployments, using proactive risk management and de-escalation to keep thousands of attendees safe. In my current role with Scotsman Hospitality, I act as an ad hoc Head Doorman, managing entry operations, coordinating security teams, and maintaining compliance with licensing laws while ensuring a safe and welcoming environment.Earlier in my career, as a Shift Manager at McDonald’s, I honed my leadership, compliance, and operational skills, training future managers, overseeing food safety standards, and leading community engagement initiatives.From 2023 to 2025, I served as a Board Director at the G20 Youth Project, helping guide strategy, secure funding, and champion opportunities for young people in Glasgow.I’m a Member of the International Professional Security Association (M.IPSA), committed to professional development and ethical leadership, and I’m open to opportunities in event safety, operations, and leadership roles where I can make a tangible impact.
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