Ryan Mays

Experience

1. Project Manager

   Hertz

   Jan 2023 — Present · Oklahoma City, OK, US

   Partner with Digital, IT, Operations and other teams to support and enhance the design of optimized end to end business processes that deliver best in class customer experience journeys.* Identify opportunities to continuously improve, consistent with business objectives (customer experience, employee experience, revenue, growth etc.)* Collaborate with business leaders to develop sound business cases that support the accurate prioritization of projects.* Accountable for the implementation of projects within agreed scope, time and budget by working closely with the relevant internal business owners and external expertise.* Develop and maintain project management documentation for successful execution of complex cross functional and global projects.* Use process improvement methodologies and techniques where appropriate (e.g. Lean, Six Sigma).* Lead project status meetings with the PMO, business, and technology stakeholders & senior leaders.* Provide analytical support for high priority projects that benefit the organization, customers and employees.* Identify potential risks and develop mitigation plans.* Ensure changes are understood and adoption is in line with original business case / value proposition and transition to the business owner is effectively completed.* Meet and exceed established objectives.* Successfully develop and manage relationships with all stakeholders.* Coordinate internal resources and third parties/vendors for flawless execution.

Education

• University of Oklahoma

  Master of Arts (M.A.)

  1993 — 1998

• University of Oklahoma

  Bachelor of Arts (B.A.)

  1989 — 1993