Ryan Mayfield
Service Delivery Lead @Lucid Support Services Ltd
Signup · Get unlimited contacts
WORK HISTORY
Service Delivery Lead @Lucid Support Services Ltd
Milton Keynes, GB
A cross functional role, providing hands on management for major client deliverables. Acting as a trusted partner and strategic advisor to client leadership teams. A focus on demand led planning and talent retention for complex projects and programmes.Key Activities:• Account Lead for a Fortune 500 client. Delivering strategic, onsite leadership for a multi skilled consultancy team.• Manage the on boarding, service delivery and development of multiple major customers. • Engaging with customer to understand and gather requirements as well as building, presenting, and delivering bespoke business solutions to maximise profitability and SLA’s.• Contract Recruitment including oversight of Executive Search, Qualification, Interview, and induction of technical, digital and management consultants across the entire IT spectrum. • Service Management of an SOW based consultancy programme.• Drive the service delivery and talent acquisition teams to ensure we’re offering the best possible service and solutions at a competitive cost and in line with SLA’s. • Lead periodic service reviews with client’s and consultants to develop and implement service improvement plans. • On-site presence for: project/ service reviews, Process Improvement, Project delivery and customer satisfaction.
EDUCATION
Ousedale School
Politics
SKILLS
ABOUT RYAN MAYFIELD
A highly motivated, personable and commercially minded professional with a proven track…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.