Ryan Martin

About Ryan Martin

As a former Account Manager with C.H. Robinson, my role revolves around fostering robust relationships and designing innovative solutions that address complex supply chain challenges. My commitment to customer satisfaction is demonstrated through tailored account strategies and the effective management of account-specific metrics.The heart of my mission lies in driving account growth and retention by leveraging a rich blend of negotiation acumen and market pricing insights. Our team\'s success is rooted in collaboration, which has empowered us to consistently deliver value and solve customer problems in the logistics and supply chain industry.

Experience

1. Business Programs Specialist

   Expedia Group

   Jan 2025 — Present · Seattle, WA, US

   Onboard/implement net new connected partners and connected partner conversions. Provide critical key project completion, connectivity enhancements, and promotional campaigns between partner and Expedia Group to drive revenue goals.Enable products for existing partners, including but not limited to, creating and modifying room types, rate plans, property settings and property content. Load new merchandising campaigns in conjunction with commercial teams.Track and provide data on key performance indicators, including timelines and handle times. Communicate updates with partners and internal stakeholders across various teams.Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement.Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard.Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities.

Education

• Washington State University

  Bachelor of Arts (B.A.)

  2010 — 2014

Skills

• Alumni Relations
• Microsoft Office
• Sales
• New Business Development
• Market Pricing
• Experienced Sales Professional
• Account Management
• Learn New Software Quickly
• Educational Fundraising
• Business Development
• Phone Etiquette
• Fundraising
• Pricing Analysis
• Negotiation
• Customer Service
• Build Strong Relationships
• Interpersonal Communication Abilities
• Works Well in a Team
• Cold Calling
• Quantitative Research
• Qualitative Research
• Interpersonal Communication
• Always Punctual
• Professional Communication
• Organized with Strong Analytical Abilities