Ryan Malarkey

Opayo by Elavon Nightshift Consultant @Elavon

Newcastle upon Tyne, GB

Provide customer support through all communication channels within our Service Level Agreements. • Actively monitor and safeguard the settlement process. • Ensure completion of robust and precise shift handover. • Develop your knowledge of our industry and our customer base, so that you understand our customers’ needs, and can start to learn how they will respond to changes in our business. • Take ownership of internal and external communication of any system issue from initiation until resolution • Monitor systems and ensure they are functioning within acceptable parameters • Raise awareness of any system issues with Technology teams to minimise the impact and reduce the risk • Liaise with Technology teams outlining customer impact until resolution • Take responsibility for specific internal and external communications to ensure our people and key accounts are kept up to date via the most relevant channels • Provide updates to all customer base via our customer facing website • Carry out or arrange continual testing on the live system once a fix has been implemented so an incident can be closed off or feedback to technology teams if the issue persists • Provide clear and concise information on how impactful a system issue is to our customers, their sentiment and how the incident management work stream is progressing towards a resolution • Assist in co-ordinating the business response to any system issues that may occur by working alongside technology teams • Act as the immediate point of contact for escalations relating to any major incidents

Newcastle College

Level 3 Extended Diploma in Sports & Exercise Science

Whitley Bay High School

GCSE