Ryan Mahon

About Ryan Mahon

I have experience and strength in leading people to follow one unified vision to meet a…

Experience

1. Enterprise Customer Success Manager

   Enlighted

   Sep 2024 — Present

   Relationship Management: Build and maintain strong relationships with existing clients, understanding their needs and ensuring their satisfaction with our products and services.Executive Level Meetings: Organize and conduct executive level meetings and quarterly business reviews. Contract Negotiation: Negotiate contracts and pricing agreements with clients while ensuring that company profitability goals are met. Renewal Management: Inform clients of upcoming software renewals, negotiate pricing and secure appropriately signed contracts.Client Education: Able to demonstrate and educate clients on both complex software as well as IoT smart building infrastructure.

Education

• North Carolina State University

  Bachelor of Arts (B.A.), History

  2002 — 2006

• North Carolina State University

  Bachelors, History

• Strayer University

  Master of Arts (M.A.), Education

  2009 — 2011

Skills

• English
• Salesforce Administrator
• Leadership
• Program Management
• Financial Aid Administration
• Outlook
• Microsoft Word
• Student Financial Aid
• Microsoft Office
• Photoshop
• Salesforce.com Consulting
• Educational Technology
• Teaching
• Contact Center Management
• Management
• Recruiting
• Html Emails
• Staff Development
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Contact Center Operations
• Higher Education
• Customer Service
• Technical Support
• Email Marketing
• Research
• Windows
• Email Marketing Software
• Policy
• Salesforce.com
• Marketing
• Training
• Html Scripting
• Html
• Enrollment Management
• Icontact