Ryan L.
Vice President, Patient Experience @El Camino Health
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WORK HISTORY
Vice President, Patient Experience @El Camino Health
Mountain View, CA, US
As Vice President of Patient Experience at El Camino Health, I lead enterprise-wide strategies to enhance the quality, empathy, and consistency of care delivered to patients and families. I work collaboratively across clinical, operational, and administrative teams to embed a culture of compassion and service excellence at every level of the organization.Key responsibilities include:Designing and implementing patient experience strategies aligned with organizational values and mission.Leveraging data insights (e.g, HCAHPS, Press Ganey) to drive continuous improvement and performance.Championing initiatives that promote empathy, equity, and inclusion in every patient interaction.Supporting leadership and frontline teams with training, tools, and coaching to elevate service delivery.Strengthening feedback systems to ensure the patient voice informs care practices and innovation.My goal is to help ensure that every person who comes to El Camino Health feels respected, valued, and truly cared for.
EDUCATION
Utah Valley University
Bachelor of Science (B.S.), Health Services Administration
Newark High School
High School Dipolma
Brigham Young University
BS, Exercise Science
New England College
Master of Business Administration - MBA, Health/Health Care Administration/Management
ABOUT RYAN L.
An experienced strategic healthcare leader with broad experience in leading operations, projects, change management, teams and staff. Possesses a strong background in process improvement, operational excellence, employee and physician engagement, hospital strategy, business development, and operations. Proven results in guiding sizable, cross-functional teams in designing, redesigning, and launching improvement initiatives, driving increased efficiencies, engagement, revenues, cost and risk reduction. A trusted leader with proven success in forging relationships with strategic partners across multiple organizational levels.EXECUTIVE STRENGTHSOperational Excellence | Process Improvement | Process Redesign & Change ManagementPeople Management | Empathy | Strategic Business Development | Project ManagementTeam Building & Leadership | Results-Oriented Collaboration | Coaching & MentoringEmployee & Provider Engagement
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